Institutional, Quality and Service Policy

Institutional, Quality, Security and Service Policy

INSTITUTIONAL, QUALITY, SECURITY AND SERVICE POLICY 1. IDENTIFICATION K.r.b do Carmo da Luz Outras Atividades Profissionais, trade name Acustica Lagos, Brazilian CNPJ 20.172.919/0001-70, established at Rua Quatorze, 736, Reserva do Pero, Cabo Frio, Rio de Janeiro, ZIP 28921-665, Brazil, operates under the trade name Acustica Lagos. Its registered activities include professional, scientific and technical services and secondary activities related, among others, to software development and licensing, engineering services, testing and technical analysis, training, information-technology consulting, instrument maintenance and acoustic activities. 2. OPERATING PRINCIPLES The organization seeks traceability, clear allocation of responsibility, document integrity, information security and continuous improvement. Technical information is kept distinct from commercial claims and from statements of accreditation or certification. 3. SONARA ARCHITECTURE AND CUSTODY SONARA uses a hybrid, local-first architecture. Measurements, projects, acoustic files, technical evidence and other work data remain by default on the user’s computer, under the user’s responsibility for storage, backup, retention and continuity. Acustica Lagos does not automatically receive or keep a complete copy of those data. Limited data enter the online environment only when required for the account and service or when the user knowingly activates a function that requires transmission, such as an authorized transfer between SONARA Connect PC and SONARA Live SONARA institutional policy keeps the user as primary custodian of the local technical archive. The online platform manages accounts, licensing and specific features and may process a limited amount of data when the user chooses a hybrid function. There is no institutional authorization to copy all measurement or project files automatically to the server. 4. QUALITY AND TRACEABILITY Legal documents and relevant system records use version control, integrity mechanisms and audit trails where technically applicable. Technical results should remain linked to the data and settings used. Corrections should preserve history needed for traceability and exercise of rights. 5. TECHNICAL RESPONSIBILITY Calculation, editing and reporting tools are support instruments. They do not replace professional competence, calibration, instrument verification, method assessment or requirements of regulators and accreditation bodies. Acustica Lagos does not present the existence of standards-related features as automatic evidence of ISO/IEC 17025 accreditation. 6. PRIVACY AND CONFIDENTIALITY Personal data processed by Acustica Lagos follow the current Privacy Policy. Local technical files remain in user custody unless deliberately transmitted for a specific online function. Information received for support or operation is accessed according to necessity and authorization. 7. SECURITY Account- and role-based access control, authentication and session protection, access and security event logging, audit trails, legal-document versioning and hashes, privilege segregation, updates controlled through the Update Manager and integrity controls. Security of technical files that remain on the PC also depends on safeguards adopted by the user on the device, operating system, network and backup routine Responsibility follows the controlled layer: Acustica Lagos manages security of its online components; the user manages security of the computer, local files, network and backups. 8. SERVICE AND COMPLAINTS Requests, incidents and complaints may be sent through the official Acustica Lagos service and support channels made available on the website and in the authenticated area of the system. Relevant occurrences should be recorded and handled proportionately, with root-cause correction where confirmed and technically feasible. 9. ISO/IEC 17025 DOCUMENTARY READINESS The system may provide fields and evidence that assist user organizations in managing impartiality, confidentiality, competence, equipment, traceability, methods, records, validity of results, complaints, nonconforming work, corrective action, audits and management review. These are documentary tools. They do not constitute accreditation of Acustica Lagos, SONARA or the user and do not replace assessment by a competent accreditation body. 10. VERSION AND EFFECTIVE DATE This Policy is version-controlled. Institutional contact: the official Acustica Lagos service and support channels made available on the website and in the authenticated area of the system. Applicable rules: laws of the Federative Republic of Brazil. Where a choice of forum is legally valid, Cabo Frio, Rio de Janeiro, Brazil is indicated, without excluding mandatory jurisdiction or any forum guaranteed by applicable mandatory law

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